OTWOn The Way
AGENCY
PUBLIC COMPLIANCE REFERENCE

How team members opt in to SMS

A public view of the optional consent process used inside the authenticated On The Way Agency Workforce Hub.

Effective August 29, 2026

Consent workflow

  1. 1
    Profile created

    An administrator creates the team member’s profile and email login. SMS is off by default.

  2. 2
    Team member signs in

    The team member enters or confirms a mobile number and reviews the separate SMS disclosure.

  3. 3
    Optional checkbox selected

    Only an affirmative selection records “Opted in” with a timestamp. The profile can be saved without selecting it.

EXACT PORTAL DISCLOSURE
Receive staffing and shift text messages

I agree to receive job, schedule, and agency-related texts from On The Way Agency at the phone number above. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of employment.

The checkbox is unchecked by default. Team members can decline SMS and continue using the portal and receiving portal messages.

Consent records and opt-out

The Hub records the consent status and time. Team members can reply STOP at any time; Twilio Advanced Opt-Out and the Hub mark the number as opted out. A STOP request can only be reversed when the team member texts START.

Program details

Program: On The Way Agency Team Updates. Messages concern staffing opportunities and active work assignments. Message frequency varies. Message and data rates may apply. Read the SMS Terms and Privacy Policy.