SMS Terms & Conditions
Terms for the On The Way Agency Team Updates messaging program.
1. Program description
On The Way Agency Team Updates provides opted-in team members with work-related text messages, including available shifts, assignment confirmations, schedule changes, reminders, timesheet updates, and direct administrative communications.
2. Optional enrollment
Team members enroll by entering their mobile number in the Workforce Hub and checking the separate SMS-consent box. The box is optional and is not preselected. A team member may complete a profile, use the Hub, and be considered for work without consenting to SMS.
3. Message frequency and charges
Message frequency varies based on staffing activity. Message and data rates may apply. On The Way Agency does not charge a separate fee for the program.
4. Opt out and help
Reply STOP to cancel. After opting out, a team member will receive a confirmation and no further program texts unless they later reply START. Reply HELP for assistance or contact an administrator through the Workforce Hub.
5. Delivery and eligibility
Carriers are not liable for delayed or undelivered messages. The program is available on supported U.S. mobile carriers. Team members are responsible for providing a current mobile number they are authorized to use and for updating it when it changes.
6. Privacy
Mobile numbers and SMS consent information are not sold or shared with third parties or affiliates for marketing or promotional purposes. Review the complete Privacy Policy.
7. Changes
We may update or discontinue the program. Material changes will be posted here with a revised effective date. Continued participation after an update constitutes acceptance of the updated terms.